Refund and Return Policy

Return Policy

Thank you for shopping with us. We strive to ensure that you are satisfied with your purchase. Please review our return policy below:

1. Eligibility for Returns:
   
   • We accept returns only for orders that are designated for local delivery or pickup.
   • Orders shipped outside our local delivery area are not eligible for returns.

1. Conditions for Returns:
   
   • To be eligible for a return, your item must be unused and in the same condition that you received it.
   • It must also be in the original packaging.

1. Initiating a Return:
   
   • To initiate a return, please contact our customer support team within 14 days of receiving your order.
   • You will be responsible for arranging the return.

1. Refund Process:
   
   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
   • We will notify you of the approval or rejection of your refund once your return is received and inspected.
   • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within 7 days.

1. Exchanges:
   
   • We only offer exchanges on local delivery and pickup orders.

1. Exceptions:
   
   • Only defective or damaged items may be eligible for exchange, provided they meet the conditions outlined in our Warranty Policy.

1. Contact Us:
   
   • If you have any questions regarding our return policy, please email us at Seastainablepetfood@gmail.com or call 805-286-6034.

This return policy is effective as of 7/10/24 and applies to all purchases made thereafter. By placing an order with us, you acknowledge and agree to these terms.